The Rochester Public Library offers a number of options to connect with library staff for support, comments or inquiries:
- Call your local branch by telephone to speak to a representative (during business hours only).
- Chat with us (9 am to 5 pm Monday through Friday, excluding holidays).
- Use our online form.
LIBRARY ACCOUNT SERVICES
Questions about your library account?
- Call 585-428-8180 when the Central Library is open
- Contact your local library
- Submit a question online
- Review the MCLS list of frequently asked questions
Need to renew a book?
- Renew online
- Call our automated line 24 hours a day at 585-428-8484
Not a member?
ASK A QUESTION
Need help with research, information or something specific? A library information professional can help!
- Call 585-428-7300 when the Central Library is open
- Contact your local library
- Submit a question using our online form, and we will connect you with the resource or information needed
Need help accessing the library catalog or website, digital resources, or online databases?
- Fill out our technical assistance form, and we’ll contact you by email to assist
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