The Rochester Public Library offers a number of options to connect with library staff for support, comments or inquiries.
Call your local branch by telephone to speak to a representative (during business hours only).
Use our online chat (9 am to 5 pm Monday through Friday, excluding holidays).
Library Account Services
For questions about your library account – Call 585-428-8180 when the Central Library is open, or contact your local library.
Need to renew a book? Renew online, or call our automated line 24 hours a day at 585-428-8484.
Email us about your account, or review the MCLS list of frequently asked questions.
Ask a Librarian
Need help with research, information or something specific? A library information professional can help!
Get quick answers – Call 585-428-7300 when the Central Library is open, or contact your local library.
Email us with your inquiry, and we will connect you with the resource or information needed.
Need help accessing the library catalog or website, digital resources, or online databases? Report an issue, and we’ll contact you by email to assist.
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